|If I am a book seller or other retailer, how should I order?
How do I find items for purchase on www.judsonpress.com?
When will my book order be shipped?
When does curriculum ship? What does it mean if a product is on backorder?
What does it mean if a product is on "pre-order"?
Most products show a discounted web price under the regular retail price, but some show only one set price. Why aren't some products discounted?
Why can't I check out?
What are my payment options?
Do I have to pay tax on my online order?
What is your shipping policy, including charges?
What are your international ordering and shipping policies?
What is your return policy for books?
What is your return policy for curriculum?
What is your return policy for church supplies and merchandise?
What is a Sunday school curriculum standing order?
How can we provide the opportunity for our congregation to buy Judson Press books at our church?
How do I publish a book with Judson Press?
How can I arrange to have Judson Press sell books at my event?
Do you give away books to qualified organizations?
I cannot see the entire width of the Judson Press web site on the screen unless I use the scroll bars to manipulate the display. Is there an easy way for me to see more of the web site on the screen?
Who should I contact if I have difficulty ordering on your website?
How can I contact Judson Press via e-mail?
Can I order a gift certificate?
How can I add a reader review for a Judson Press book?
Can I have a web order billed to my Judson Press church account?
How do I download my e-book?
Do you accept advertising in any of your dated publications?
|Q:||If I am a book seller or other retailer, how should I order?|
|A:||Bookstores (including church bookstores), libraries, catalogs, distributors, and other booksellers should refer to Trade Services before placing their order.|
|Q:||How do I find items for purchase on www.judsonpress.com?|
To find a specific product use the Search box to search by title, keyword, author name, or ISBN. To browse a category of products use the Product Catalog. For books by subject, click on Books. Curricula is also available in the Product Catalog and can be searched for by age level, and by resources specifically for VBS, Small Groups, and African American and Spanish-speaking churches. Church Resources are also listed in the Product Catalog.
Note: Booksellers should refer to Trade Services before using the site.
|Q:||When will my book order be shipped?|
|A:||Our business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. We are closed for holidays. Orders for stock products will ship in 1-3 days and arrive (based on destination) within 2-7 days.|
|Q:||When does curriculum ship?|
|A:||Dated curriculum material will ship 4-5 weeks before the quarter starts. Undated, in stock curriculum ships in 1-3 days.
|Q:||What does it mean if a product is on backorder?|
|A:||If a product has not been released yet, or if the quantity you have requested exceeds what is available in inventory, we will not be able to ship the full quantity to you immediately. We will ship as many as we have available when we receive your order and the rest will be shipped as soon as we have re-stocked this item, at no additional shipping charge to you.|
|Q:||What does it mean if a product is on "pre-order"?|
|A:||Pre-order items are those that have not been published yet. The date indicated is the release date--the date the item should ship from our warehouse. Pre-ordering allows you to reserve a copy of an upcoming title.|
|Q:||Most products show a discounted web price under the regular retail price, but some show only one set price. Why aren't some products discounted?|
|A:||Books published by Judson Press are discounted by 20% on the web site. However, we also offer select books from other publishers. Those books are not discounted so the price appearing is the actual price.|
|Q:||Why can't I check out?|
|A:||Website orders require a minimum purchase of $5.00 before shipping, handling and tax (CA residents only). If your subtotal is less than $5.00, the Check Out option will not be available. The Check Out button will appear after you reach that $5.00 minimum.|
|Q:||What are my payment options?|
|A:||For retail orders we accept Master Card and VISA, credit or debit. If you have a Judson Press church account, you can also have orders billed to that account. To activate an existing Judson account, or to set up a new one, contact customer service at firstname.lastname@example.org. Trade customers should refer to Ordering Information under Trade Services for payment options.
|Q:||Do I have to pay taxes on my online order?|
|A:||California residents are required to pay an 7.25% tax on their order.|
|Q:||What is your shipping policy, including charges?|
Judson Press ships packages via FEDEX. Fedex cannot track shipments to PO Boxes. Therefore we require street addresses for shipping. We will not be responsible for packages shipped to PO Boxes.
The shipping charges below apply to domestic retail customers only. International shipping charges vary by location and are determined by shipment weight. Please see the International Shipping Chart for details. Trade customers should refer to Ordering Information under Trade Services for shipping information.
If you request Express Shipping, your order will be sent the same day up till 1:00 p.m. Eastern Time. Express orders placed after 1:00 p.m. will be processed the next business day. If you would like your order delivered using this option, please indicate "Express Delivery" in the notes field when checking out.
Express Delivery Surcharges:
|Q:||What are your international ordering and shipping policies?|
|A:||International orders must be pre-paid. Express shipping and order tracking are not available. Recipient will be responsible for actual shipping costs as well as any possible customs or import duty charges. Please see the International Shipping Chart for details.|
|Q:||What is your return/refund policy for books?|
|A:||Product may be returned within 30 days of the invoice date. It must be in good, saleable condition. You are responsible for shipping charges unless there was an error made by Judson Press. This policy only applies to retail orders. Trade customers should refer to Ordering Information under Trade Services for our return policy. Note that we highly recommend insuring/tracking packages for return as we cannot be responsible for packages that we don’t receive. Once we process your return, a credit/refund will be issued to your Judson account.|
|Q:||What is your return policy for curriculum?|
|A:||Dated curriculum returns must be postmarked by the last business day of the first month of the quarter (Fall – September, Winter – December, Spring – March, Summer – June). Non-dated curriculum is fully returnable up to 60 days from the date of the invoice. Returns must be received in good, saleable condition. Customer is responsible for return postage and will not be credited for the original shipping costs. We highly recommend insuring packages for return and/or using a method of shipping that allows for tracking the return.|
|Q:||What is your return policy for church supplies and merchandise?|
|A:||Church supplies and merchandise and non-returnable.|
|Q:||What is a Sunday school curriculum standing order?|
|A:||With a standing order, you tell us the product and quantity you want to receive every quarter and we automatically ship it to you, saving you a phone call or fax each quarter. You can make changes to this order as long as you respond to the confirmation order form we send you before that quarter’s shipment.
|Q:||How can we provide the opportunity for our congregation to buy Judson Press books at our church?|
|A:||If your church has an established bookstore, please order through Trade Services. If your church does not have a bookstore, consider “Encouraging Words for Life,” the Judson Press Book Table Ministry. The Book Table Ministry provides the perfect opportunity to make Judson Press resources available while helping to support fund raising efforts in your church. Please see the Book Table Ministry information under Church Resources.
|Q:||How do I publish a book with Judson Press?|
|A:||Please see our Submission Guidelines for complete details.|
|Q:||How can I arrange to have Judson Press sell books at my event?|
|A:||Please contact our Sales and Promotion Manager who will answer your event-related questions.|
|Q:||Do you give away books to qualified organizations?|
|A:||Judson Press individually reviews each request for donated books. Please address your request to the assistant to the publisher.|
|Q:||I cannot see the entire width of the Judson Press web site on the screen unless I use the scroll bars to manipulate the display.Is there an easy way for me to see more of the website on the screen?|
For those customers with a Windows based system, the best way to increase the width of your screen display is to increase your screen resolution. The screen resolution is given in pixels. The higher the number of pixels, the more data you will see displayed on your screen. The higher the number of pixels, the smaller the size of the text. It's a trade-off between the size of the characters and the width of the screen display.
To change the resolution of your screen, do the following:
For those customers who are on a MAC OS, open System Preferences, choose Displays, and click on the desired resolution.
|Q:||Who should I contact if I have difficulty ordering on your website?|
|A:||If you have difficulty using the site, please call 1-800-458-3766.|
|Q:||How can I contact Judson Press via e-mail?|
|A:||You may email us at email@example.com|
|Q:||Can I order a gift certificate?|
|A:||Yes, gift certificates are available online.|
|Q:||How can I add a reader review for a Judson Press book?|
|A:||To add your review to any book on our website, you must first log in. From there, go to the page for the book you want to review. Then, follow the simple steps to rate the book (one to five stars), offer your comments, and provide your name. Click here to read our Review Guidelines.|
|Q:||Can I have a web order billed to my Judson Press church account?|
Yes. If you have a Judson Press account (or would like to have one set up), contact firstname.lastname@example.org with the following information:
We will respond with instructions within 48-hours. Please note that you must have a Web account before activating a Judson account. To set up your web account, click here.
|Q:||How do I download my e-book?|
|A:||Following completion of your purchase, click on the "My Account" link in the upper right hand corner of the screen. Your downloadable purchase will be listed on your account homepage under "My Downloads." Click on the title of your purchase in order to begin the download.
|Q:||Do you accept advertising in your dated publications?|
|A:||Yes. Judson Press accepts limited advertising in both The Secret Place and Judson Bible Journeys for Adults. Click on the links for more information.|